Often the nRF52 micros get stuck or misbehave and reach a weird state with the pairings. Often the solution is just to clear them so here’s adafruit’s code to do that and a platform.io ini to make it easy.
platformio.ini
[env:clearbonds]
platform = nordicnrf52
board = particle_xenon
framework = arduino
The board can be any nrf52 board, it can be any generic board that uses the same chip that you actually have. For example particle_xenon
uses nRF52840, so it can be used for any 52840 board. It might though not flash the correct LEDs, so just hook up the serial port.